Telvory compared
Established remote support tools are mature products. Here is what Telvory does today, capability by capability, what to check in any other tool — and where other tools are ahead.
| Capability | Telvory | What to check in any other tool |
|---|---|---|
| Arabic interface, right to left | Yes — technician console, customer join page, portal and admin | Is the technician's own console in Arabic, right to left — or only the mobile apps? |
| Where your data is hosted | Servers, database, relay and session recordings in the Gulf region; transactional email and platform secrets handled outside the region | Which region holds your sessions and recordings, and is a Gulf or in-Kingdom option sold on your plan? |
| Session recording and audit log on the first paid plan | Yes — in every plan | Are recording and the audit log on the entry plan, or only on the top tier? |
| Unattended access | Included in every paid plan (25, 50 or 1000 devices) | Is unattended access included, or priced separately per device? |
| How you pay | Monthly or yearly, in Saudi riyals, with a VAT invoice | Which currency, and is monthly billing offered or only a yearly subscription? |
| Built-in help desk: tickets, portal, satisfaction surveys | Yes | Is the help desk part of the same product and login, or a separate product? |
| Machines you can see and control | Windows 7 SP1 to Windows 11. Linux: enrollment, diagnostics and wake-on-LAN, without screen sharing. No macOS or mobile yet | Established tools control Windows, macOS, Linux and mobile — check the platforms you support |
| Control of Windows administrator (UAC) prompts | Not yet | Established tools control them — ask whether it needs an extra service or license |
| Company single sign-on (SAML) | Yes, per workspace, with automatic provisioning (SCIM) — sign-in starts from Telvory | Is single sign-on on your plan, or only on the top license? |
| Security certifications | None yet | Established tools hold ISO 27001 and SOC 2 — ask for the current certificates |
Where Telvory is ahead
- Arabic and English on every screen — technician console, customer join page, portal and admin — right to left.
- Servers, database and relay hosted in the Gulf region, close to your customers.
- Recording, audit log, consent register and custom roles in every plan, not only the top tier.
- Prices in Saudi riyals, with a VAT invoice for every payment.
- A help desk built in: tickets, portal, knowledge base, web forms and satisfaction surveys.
Where other tools are ahead today
- Certifications: established tools hold ISO 27001 and SOC 2, and some hold a Saudi national cybersecurity certification. We hold none yet.
- Hosting inside Saudi Arabia: some tools host inside the Kingdom; our hosting is in the Gulf region.
- More platforms: established tools see and control macOS, Linux and mobile devices. We control Windows; our Linux agent has no screen sharing, and we have no macOS or mobile agent.
- Windows administrator (UAC) prompts: established tools can control them. We can't yet.
- A smaller first download for the customer: our helper is larger than most.
- Broad public APIs and ready-made integrations with popular IT service, project and chat tools.
- Automatic summaries of every session.
See it on your own machines
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